On Friday our center received notice that two children, who have the same first name, would each be picked up by a new person that day. One child was supposed to go with a DCF worker and the other was to go with a family friend. When the DCF worker arrived, there was a misunderstanding about which of the two children the worker was there for and the worker ended up taking the wrong child. As soon as our staff realized this mistake, they immediately called the DCF office and the child’s mother. The DCF worker returned the child to the center within the hour.

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The only reason we are giving 1 star is because it is not an option to give 0 or negative stars. We apologize for the lengthiness of this review but there is a lot to be said. Our child has always been very healthy but ever since attending Fountain Valley Kindercare our child has come home habitually sick and injured. Our child has come home with bruises from being bitten, lumps and bruises on the forehead from being hit in the face with rocks, had gaping wounds on knees and elbows, just to name a few of the school injuries. We have arrived to find our child's mouth full of small beads and buttons. This is a huge choking risk for a small child. It's as if there is no supervision going on there. We were informed when he first enrolled that sick children are sent home and not allowed to attend. Almost everyday when we drop off or pick up our child we see children with wet coughs and runny/crusty noses. Our child attended FV Kindercare for 4 months and came home sick on a weekly basis. My husband and I have had to miss work on several occasions, as well, due to the multiple illnesses that we contracted from Kindercare. When our child gets sick then we do as well. I can honestly say he was well for one single week during this 4 month period. The continuous colds eventually developed into a double ear infection. Our child's first ear infection ever and had to take a course of antibiotics for the first time ever in his life. Then recently, our child contracted hand, foot, & mouth disease from Kindercare. We decided that the health of our child was more important than anything and this school was not conducive with a healthy lifestyle. We dis-enrolled at this point. When we informed the director, Heather Cross, of the situation She told us that it was the first case of hand, foot and mouth in the center. When we arrived the next day to pick up our child's things we were informed by a teacher that there had been another prior case. There was a letter on the front door informing other parents that everything had been double sanitized. Yet all the children's blankets and pillows were not sent home or bagged up. Instead we found our child's blanket and pillow together with other children's blankets and pillows How can that be double sanitized? This is the kind of negligent behavior that needs to stop. Other than illnesses/injuries the school also has the following problems: 1. It is directly next to a major gas station. Other than the obvious health concerns of gasoline fumes alone, underground gas tanks are known to leach into the ground and poison both the soil and the water supply in the area. 2. There is absolutely no protection (e.g. concrete pilings or steel) from an out of control vehicle going through the front of the facility hurting and or killing children. 3. There is no security guard on hand to ensure the safety of your children. Our child has easily opened any and all doors, which leads directly to a very busy 45 mph street next to an intersection. The only alarm that sounds is when you enter the facility to warn everyone that a parent is entering. Nothing alarms upon leaving. There is nothing to stop a child from just walking out and the ratio of children per teacher is 12 to 1. There is just not enough supervision. 4. There is no nurse on hand to ensure the health and welfare of the children entering the facility. There is no policing of illnesses or children being sent home due to illness. You can leave your sick child there to spread their germs with no questions asked. Also not having a nurse on hand to deal with injuries or first response emergencies is life threatening. 5. As for our experience with the teachers, we will only mention one. Miss Liz is in charge of the 3 yr old classroom. People who work with small children need to have patience and understanding. Miss Liz should not be working with children. We have personally witnessed her being mean to our child on several occasions when we arrived and she hadn't yet realized we were there. As well, when searching for a school we were looking for a muse for our son. Miss Liz, being covered in tattoos is no muse. Instead of covering them up she flaunts them. These teachers are influencing our children. During our child's most influential years, where their brains grow faster than any other time in their life. This is when they are most open to suggestion. Our child has since come home covered in finger paints, precisely in the areas of the body, emulating Miss Liz's tattoos. Stating "it's like Miss Liz". This is because children imitate what they see. "THESE ARE OUR CHILDREN. THE ARE OUR MOST PRIZED POSSESSION AND THEY DESERVE BETTER!
I took my daughter here because I thought it was going to be a great experience for my daughter but I was totally wrong. When it was her first day I saw children hitting and kicking each other and I talked to the teacher who was "watching" the children, and she told me that it was ok because that's how they express themselves. In my opinion that is not ok and they should not allow hitting at all. My daughter was so sweet, she never ever use to hit or take toys away. Now she acts like she's being bullied and she takes toys away and acts the same way as the other children do and she thinks it's ok to hit. Whenever I took her she would latch on to me and use to cry so much and would act scared. She only lasted 3 weeks until I took her out. I am currently enrolling her into another care facility. I do not recommend this place.

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We offer healthy, mostly organic and all homemade food. There is a large yard to run and play, sun, shade and plenty of trees.We offer a variety of learning experiences for children, including open-ended art, reading activities, music, dance, karate, physical education, yoga, cooking, drama, science and nature, indoor and outdoor games, and many more activities to enrich our learning program to make it fun and meaningful. http://youtube.com/watch?v=eeCahRCgOfI&app=desktop

I had to last second find child care for my daughter a week before my college semester started since I was on the wait list for another child care that I'm still wait listed on! Kindercare took us in and it was a very easy process. Took a lot of stress off my plate knowing my daughter was going into a great child care facility. My daughter loves it here at kindercare she is always so excited when we walk in she loves the food they feed her and I can tell she's learning stuff at school. She comes home and does new things and says new things. Her class teachers are very friendly and caring. I like that we write papers to give specific info for the day, like if she needs diaper cream or if she needed milk etc, and it's nice to read what she ate and when she was changed and what she did that day, it's very engaging. I would recommend a kinder care facility to any of my fellow moms. I feel very confident in leaving my child in their care, my first concern when starting day care is that she wouldn't like it and cry, but she is happy to go in and thrives here and learns a lot! https://m.youtube.com/watch?v=eeCahRCgOfI

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